Frequently Asked Questions

Who can answer questions on the equipment?

Our Customer Care Agents and Sales Representatives are ready to help you. Just call +86 137 6189 3568 Or send email to heoverseas@fehorizon and we'll do our best to answer your questions.

About certificate

We will provide Certificate of Origin, Certificate of Conformity

About equipment information

When clients make clear their demand intentions, we will provide equipment picture and specific parameters, including hours, year, emission and standard, etc.

About port

Equipments will be shipped at the nearby port, such as Tianjin Port, Shanghai Port and Guangzhou Port.

About transportation

Transportation will be conducted in normal conditions if there is no special request.

About freight forwarder

We recommend EXW and we can recommend freight forwarder regarding departure and customs clearance.

About emission

Please make sure to offer emission requirements of your country’s environmental protection administration on internal combustion engine to avoid return.

About transaction

Trade mode: EXW Payment terms: TT 100% Contract providing and signing: in case of change of quotation on website after contract signing, the contract price shall not be affected by such change. About delivery Equipment delivery shall be subject to the written delivery confirmation letter signed by and between the buyer and the seller. About equipment inspection standard We offer an equipment inspection list for each set of equipment sold and the equipment handover status will be truthfully reflected on such list.